Damaged Goods
We ensure that all of our goods are packaged with care using sufficient padding and double boxes when required to minimise damage when being delivered.
In the unlikely event your goods appear visibly damaged on arrival, you should either write on the delivery note that the packaging is damaged and the goods have not yet been checked, or refuse to accept the delivery.
If you accept the delivery, it is recommended that you photograph the condition of the packaging and every stage of opening the goods.
Damaged goods need to be notified to Opti-Pack within 3 days of receipt. Discus Group will collect and replace any goods which are notified of within this period.
Received different goods to your order?
In the event that you receive goods which are different to what you ordered Opti-pack will arrange collection of the goods and send replacements once the collection has been made.
You have 14 day from the date of delivery to advise the goods are incorrect. After this time a refund or replacement is not possible.
Returning Goods which are not wanted
If you wish to return your goods to us which which are not damaged and were not sent by Opti-Pack in error you have 14 days to advise us. After this time a refund or replacement is not possible.
You must make your own arrangements for return delivery (we recommend that you ensure appropriate insurance is in place in the event the goods are damaged when returning). Goods returned damaged cannot be refunded or exchanged.
NOTE: Our opening hours for accepting deliveries is 9am to 5pm Monday to Friday